Thank you for choosing our company for your custom sign needs. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our website.
Eligibility for returns
We accept returns for the following reasons:
- Defective or damaged products: If you receive a product that is defective or damaged during shipping, please contact our customer support team within 7 days of receiving the item. We will arrange for a return or exchange and cover any associated shipping costs.
- Incorrect or incomplete orders: If you receive an incorrect item or your order is incomplete, please notify us within [number of days] days of receiving the item. We will rectify the issue by arranging for a return or sending the missing item at no additional cost.
- Customization errors: If there is an error in the customization of your sign that was made by our company, please contact us within [number of days] days of receiving the item. We will work with you to find a satisfactory solution, which may include a return, exchange, or correction of the error.
The following items are not eligible for return or exchange:
- Customized signs: Products that have been custom-made according to your specific requirements and specifications cannot be returned unless there is a customization error on our part.
- Clearance or sale items: Clearance or sale items are sold as-is and are not eligible for return unless they are defective or damaged.
To initiate a return or exchange, please follow these steps:
- Contact our customer support team: Please reach out to our customer support team via email@example.com within 7 days of receiving the item. Provide your order details, reason for return, and any supporting information or images.
- Return authorization: Once your return request is approved, our customer support team will provide you with a return authorization number and instructions for returning the item.
- Packaging and shipping: Ensure that the item is securely packaged in its original packaging or equivalent to prevent damage during transit. You will be responsible for the shipping costs associated with the return, unless the return is due to a defect, damage, or an error on our part.
- Refund or exchange: Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference and the eligibility criteria mentioned above.
To ensure a smooth return process, we kindly request that you:
- Retain the original packaging: Please keep the original packaging materials until you are satisfied with the product and have reviewed our return policy.
- Provide accurate information: When contacting our customer support team, please provide accurate details, including your order number, contact information, and the reason for the return.
- Return items in their original condition: Returned items must be in their original condition, free from any signs of wear or damage, unless the return is due to a defect, damage, or an error on our part.
If you have any questions or concerns regarding our return policy or need assistance with a return, please contact our customer support team at firstname.lastname@example.org.
Please note that this Return Policy applies only to purchases made directly through our website. If you purchased our products through a third-party retailer or distributor, their return policy will govern your purchase.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to comply with our Return Policy.